Return Policy

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Zukhruf Studio and we’ll arrange for a replacement. But some conditions apply. Those are:

• Order must be checked in front of the delivery person (Inside Dhaka).
• If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
• If product is damaged it must be informed immediately after receiving and retuned within 3 days from the day the product has been received. (Outside Dhaka)
• Product must be intact, however there can be exception (if the product is damaged).
• Used product will not be considered for exchange or refund.
• If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
• And in case of return for exceptional circumstances, customer must pay the transportation cost.
• Original Invoice must be returned along with the product.

Verification:

Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged or money will be refunded.